Política de reembolso

RETURN & REFUND POLICY

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return. This policy applies to customers worldwide.

To be eligible for a return, your item must be in the same condition that you received it: unused, uninstalled, with all original parts and accessories included, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at katanadrive.contact@gmail.com with your order number and reason for return. Returns must be sent to the following address once approved:

[TU DIRECCIÓN DE DEVOLUCIÓN REAL AQUÍ]

Items sent back to us without first requesting a return will not be accepted.

Return shipping costs are the responsibility of the customer, unless the item arrived defective, damaged, or incorrect, in which case we will cover the return shipping cost. International customers are responsible for any customs fees, duties, or taxes related to the return shipment.

Damages and issues
Please inspect your order upon reception and contact us within 48 hours if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right at no cost to you.

Exceptions / non-returnable items
The following items cannot be returned:
- Items that have been installed or show signs of use
- Sale or clearance items
- Gift cards

Refunds
Once we receive and inspect your return, we will notify you of the approval status of your refund. If approved, you will be automatically refunded to your original payment method within 10 business days. Please note that your bank or credit card provider may take additional time to process and post the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at katanadrive.contact@gmail.com.

Your local consumer protection rights
This policy does not limit or replace any consumer protection rights you may have under the mandatory laws of your country of residence. If local law provides additional or different rights (including, but not limited to, minimum return periods established by consumer protection regulations in the European Union, United Kingdom, or other jurisdictions), those rights will apply in addition to this policy.

Questions?
Contact us anytime at

pixelfloat.contact@gmail.com

 

katanadrive.contact@gmail.com.