Política de envío

SHIPPING POLICY

Order Processing Time
All orders are processed within 1-3 business days after payment confirmation. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, processing may be delayed by a few days. We will notify you by email if there is a significant delay in the processing of your order.

Shipping Time
We currently ship worldwide. Estimated shipping time is 6-12 business days from the date your order is shipped, depending on your location.

Please note that shipping times are estimates provided by our carriers and are not guaranteed. Delays caused by customs, local holidays, weather conditions, or other circumstances beyond our control may extend delivery times.

Total estimated delivery time (processing + shipping) is approximately 7-15 business days from the date your order is placed.

Shipping Rates
Shipping charges for your order will be calculated and displayed at checkout.

Customs, Duties, and Taxes
For international orders, KatanaDrive is not responsible for any customs fees, import duties, taxes, or other charges that may apply once your order reaches your country. These charges are the responsibility of the customer and vary depending on your country's regulations. We recommend checking with your local customs office for more information before placing your order.

Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number so you can monitor your delivery.

Lost or Delayed Packages
If your tracking information shows that your package was delivered but you have not received it, please contact your local post office or courier first, as they may have additional information.

If your order has not arrived within the estimated delivery window, please contact us at katanadrive.contact@gmail.com so we can investigate the issue with the carrier.

Incorrect Shipping Information
Please double-check your shipping address before completing your order. KatanaDrive is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error after placing your order, contact us immediately at katanadrive.contact@gmail.com — we cannot guarantee changes once the order has been processed or shipped.

Questions?
If you have any questions about your shipment, contact us anytime atpixelfloat.contact@gmail.com